Shipping & Returns

New Zealand

Delivery charge is $15.00 for a standard parcel and $10.00 for small goods throughout New Zealand.

Delivery charge for a Wellington address is $8.00 for a standard parcel.
 
Mandatory uses New Zealand Couriers and you can expect your delivery to arrive within 1-2 working days (may differ for rural delivery). We use track and trace so you can monitor the delivery.
A contact phone number and email address is required for all deliveries
 
Sorry, we cannot deliver to PO boxes.

Australia

Delivery charge is $35.00 for a standard parcel to Australia.
 
Mandatory will post with International Express Courier You will be notified by email with tracking number once your item leaves the store Expected delivery to towns & cities in Australia 2 – 6 working days
A contact phone number and email address is required for all deliveries
 
Sorry, we cannot deliver to PO boxes

International

Contact us to discuss your delivery options.   
Mandatory is not responsible for any additional import taxes.

Returns

We do not allow returns for purchases bought through our online store beyond our obligations under the Consumer Guarantees Act.
 
With this site we aim to offer convenience and assist your online research – hoping to encourage you to come in. Existing clients can access a considered opinion on fit via email.  We can look at client purchase histories that hold information on similarly fitting garments.
 
Essentially, we have been exporting significant volumes of garments to longstanding clients who have moved abroad for the past few years on an informal and individual basis via email. We and they send pics to use refining fit & fabric ideas. This site allows these and local existing clients to browse and hopefully find more occasions to shop with us;  purchase repeats with ease, order things they have sighted in-store prior. We are certainly keen to facilitate interest in any of the garments and products shown. Please enquire.
 
Products that can be easily sized: our scent, accessories, vouchers etc. are a piece of cake to get right and will make great gifts.
 
Gift Exchange: Mandatory policy to exchange gifts within 3 weeks of purchase date will extend to internet purchases only to the extent that the recipient is able to return the item to the store in person and an exchange made for another item at that time.
A gift exchange receipt code (not revealing the dollar value to the giftee) should be sought at time of purchase. Due to the limited nature of our products, a change of size may not be possible, we make a huge range of items and we are confident we can provide good alternatives if needing to exchange a gift. 
 
Gifts purchased in store:  Mandatory policy is to exchange gifts within 3 weeks of their purchase date. Due to the limited nature of our products, a change of size may not be possible.  Rest assured, options will be discussed and agreed at the time of purchase.  We want presents to be a success and will assist you to purchase the right thing, in the right size – our store database records are an excellent resource if the giftee has history with us.  If the idea isn’t quite a match to their taste we are very willing to change up to meet the intention.